Frequently Asked Questions
If you do not see an answer to your question, please visit the CONTACTS menu and send us a message. We will respond as quickly as possible.
Can I pay HOA fees through this site?
Payments are processed by our management company, Bono & Associates.
Go to the Secure Payment Portal
What requires ARC approval?
Any exterior change requires approval from both the sub-association and master association using the ARC Form. Please include supporting materials such as drawings, color samples, material descriptions, and a copy of your current survey (with measurements). This helps the committee review your request efficiently.
Can I repaint my house the same color without approval?
No. Even repainting the same color requires ARC approval to ensure compliance with current community standards.
Can I start work before submitting an ARC request?
No. Doing so may result in the work being rejected and needing to be redone at your expense.
What should I do if I receive a maintenance notice?
Do not ignore it. Respond promptly or contact management if you need additional time. Communication helps avoid further action or penalties.
How do I use the new gate system?
View instructions and videos here:
ButterflyMX Resident Guide
The system supports smartphone access, virtual keys, and “dial 9” entry for non-smartphone users.
How do I update my contact information?
Your gate access details are based on information on file with management. If your information is missing or incorrect, please contact management to update your records. Providing an email address will also allow you to register with ButterflyMX for additional features.
What information is shared in the gate directory?
You control what information is shared with your guests. Additional guidance will be provided as updates become available.
What happened to entry codes?
Numeric entry codes are no longer used. Instead, homeowners can issue “Virtual Keys” to guests and use smartphone or remote access.
How do I manage guest access?
Homeowners are responsible for granting access using Virtual Keys. You may assign access to family, friends, or service providers. Misuse of access credentials may result in revocation.
How do I obtain entry credentials?
Contact management to purchase remotes.

Pricing:
  • Remotes – $40 (existing remotes will continue to work)
  • Virtual keys – No charge
  • Cards and key fobs – No longer offered
Existing cards/key fobs may be supported in the future. Third-party remotes (such as Homelink) must be programmed independently.
Have a question not listed here? Please use the CONTACT menu to reach out to us.

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